Shipping & Returns

All orders will be processed and shipped within 3 business days from Calgary, Alberta. Please note we do not ship orders on weekends or statutory holidays. In many instances we are able to process and ship the same day.

Shipping is free with orders over $150 (pre-tax). Under $150 a shipping charge of $10 applies. Large and heavy parcels, as well as parcels being sent to remote locations, may incur extra charges. We will inform you of the cost of these charges with an option to cancel prior to shipment.  

Calgary Residents can save on shipping fees through our limited local pick-up offer. Please call for more information.

Once your order is processed we will send your order through Canada Post Expedited parcel. Please allow up to 7 business days for your order to be delivered.  

Should you need faster delivery times, please contact us to make arrangements for 2 - 3 day delivery service through Canada Post or UPS. Unfortunately at this time, we are not able to ship to destinations outside of Canada.

Once an order has been shipped we will send a confirmation email with delivery details, parcel contents and a tracking number. Please contact Innocent Earth Inc. within 3 days of delivery receipt if there are any discrepancies with order contents and invoice.